Draft — not in effect. Items in brackets are still to be decided.

Support

Write to us at [contact email address]. Please include the email address of your Attuno account and, if something went wrong, what you were doing and your iPhone’s iOS version.

Common questions

Attuno shows no minutes

Check that Attuno is allowed to use Screen Time (iOS Settings → Screen Time), and that you selected apps or categories in Attuno. Minutes are counted in steps and can take a while to appear after you use an app.

I forgot my password

Tap “Forgot your password?” on the sign-in screen. The reset code is sent only to a confirmed email address, so confirm your address first, using the link in the email Attuno sends after registration.

I forgot the parental PIN

On the PIN screen, tap “Forgot the PIN?”. It is emailed to the address of the account.

My subscription is not recognised

Make sure you are signed in to the same Attuno account you subscribed with, then tap “Restore purchases” on the subscription screen. To cancel, use iOS Settings → your name → Subscriptions; Apple handles billing and refunds.

I signed in on another iPhone and was signed out

An Attuno account stays signed in on one device at a time. Signing in on a new iPhone signs the previous one out.

How do I delete my account?

[To be written when account deletion exists in the app.]